Refund policy

Refund Policy

Thank you for shopping with us! We strive to provide high-quality products. Please read our refund policy carefully:

We are a made to order business, which means we produce your items when you buy them. We do this to keep our costs low and our quality high by working with suppliers who can produce items quickly for us when they are ordered by you. Of course we want to guarantee the quality of your item. 

If your item arrives damaged or with a defect we will offer you a no cost replacement or a full refund. Because we are a made to order business, refunds and replacements can ONLY be processed for damaged or defective items. 

We appreciate you supporting our small family business!

 

1. No Returns Accepted
Due to the custom nature of our print-on-demand products, we cannot accept returns unless the item is damaged or defective.

2. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damage and your order number. We will assess the issue and may offer a replacement or refund at our discretion.

3. Order Cancellations
Once an order is placed, it cannot be canceled due to the production process. Please double-check your order before completing your purchase.

4. Exchange Policy
We do not offer exchanges for sizing or design changes. Please refer to our sizing guide before ordering.

5. Contact Us
If you have any questions or concerns, feel free to reach out to our customer service team at info@innertide.shop

Thank you for your understanding!